Hi, Gladys here!
For over 6 years, I've transformed complex learning challenges into measurable success stories. With expertise in both internal talent development and customer education, my approach combines data-driven decision and human-centered design to deliver outcomes that matter; reducing onboarding time, increasing adoption, and empowering users to achieve more than they thought possible.
​
Driven by impact, I'm a self-starter who sets high standards, stays focused on outcomes, and always finds a way forward.
Featured Work
Making Sense of Procurement Goals (Training Plan)
Despite having deep insights into the company's financials, supplies, and expenditures, the Procurement team struggles to leverage these insights to enhance operational efficiency and inform strategic decisions. To address this, the head of the Procurement team and I investigated potential knowledge gaps and evaluated whether targeted training could benefit the team.
Become a Procrastination-Free Professional (Hypothetical Project)
Productivity is crucial for delivering impactful outcome and performing your best in today's workforce. However, procrastination can get in the way of achieving your goals.
This eLearning course discusses how professionals can overcome procrastination and boost productivity.
Making Remote Onboarding Actually Work
A Purchasing department used to hold a two-day, in-person orientation for trainees. This orientation is crucial to maintain essential knowledge transfer. However, COVID-19 social distancing measures introduced a challenge to deliver these orientation sessions in the traditional format.
Hear What Others Say
Career Walkthrough
Junior L&D Officer at NHL Stenden Hospitality Group
Into the Unknown
Fresh out of university, I dove into the depths of the company and its training program, seeking ways to refine and modernize it. I researched, questioned, and explored every aspect, ultimately crafted eLearning curriculum that not only enriched our training program but also professionalized the Learning and Development department, which I had the honor to shape and promote.
2018
L&D Officer at NHL Stenden Hospitality Group
2019
2020
L&D Officer at NHL Stenden Hospitality Group
The Confrontation
The world shifted and so did my workload. With COVID-19 forcing us online, I led the design and development of our online resource center, complementing our new virtual instructor-led training approach. Balancing this with a company-wide rebranding and my master thesis, it was a year of tribulations that challenged my resilience and determination.
Mentors, Allies, Lessons
Filled with experimentation and application, absorbing knowledge and experience from my superiors, industry leaders, and the trainees. We integrated our eLearning platform with the HRIS system, offering an online training environment that covered every operational departments. It was a year of growth, understanding, and expansion.
L&D Officer and Facilitator at NHL Stenden Hospitality Group
2021
The Breakthrough
I survived and launched the resource center as our main learning hub, from eLearning courses to design challenges to master classes.
​
My passion wasn't just sustained, it was multiplied. I guided a growing team, focused on strategic development, and showcased our department's value to the Executive team. It was a year of advancement and reaffirming my passion.
Instructional Designer at Mendix (A Siemens Business)
2022
Beyond the Known
In a new mission, I applied my expertise to Customer Education, crafting a learning experience that underscored the value of Mendix platform and drove product adoption. I threw myself in research - understanding the platform's users, their needs, and the market trends. It was a year of exploration, adaptation, and finding my ground.
Community Program Manager at Mendix (A Siemens Business)
The Detour
A surprising pivot into community management became an invaluable chapter.
I found myself owning a Community MVP Program, orchestrating 48 global leaders to create 1000+ learning and community activities for 40000+ developers while expanding the program footprint in new territories. It was a year of connection, impact, and discovery.
2023
Instructional Designer at Mews
2024
The Homecoming
Back as a hands-on learning practitioner, but not the same person who started in 2018.
I now blend learning strategy with technical innovation; using AI, data, and automation to multiply impact while reducing customer onboarding time and support case volumes through targeted learning experiences.
​
I'm back to where I thrive with a toolkit I've collected along the way, and eager for challenges that will add new tools to my collection.
My Toolkit
Needs Analysis
I conduct in-depth analyses to ensure my contributions meet both organizational goals and audience needs. Through continuous evaluation and proactive engagement with my audience and other stakeholders, I identify opportunities for improvement, ensuring the interventions I develop remain effective and relevant.
​
Content Development
I craft targeted learning solutions that meet audience where they are; from immersive scenario-based experiences to instructor-led training programs and just-in-time resources. With a keen eye on the rapidly evolving learning industry, I am committed to staying ahead of the curve, which enables me to anticipate needs and design forward-thinking solutions that address both current and future challenges.​
Data Literacy
​
I transform learning data into business impact by cross-referencing analytics from training feedback, consumption metrics, business outcomes, and translate them into actionable insights. Through a comprehensive dashboard and clear interpretation, I enable data-driven iterations that ensure our efforts directly contribute to organizational goals.​
​